ONLINE BANKING FAQS
We’re excited to share that our new online banking platform is live! With a fresh design and improved features, it’s easier than ever to manage your money. While most features are up and running, we appreciate your understanding and support during this transition as we continue to work on bringing you the best possible experience.
Have a question? Read on for more information or call us at 904-353-4788 if you’re not enrolled in Online Banking.
FOR BILL PAY USERS
Originally, we thought you’d need to re-enter all your payees and recurring payments. Some information has been transferred, but not all items have come through.
Here’s what to do:
- Log into Online Banking and review your Bill Pay settings
- If your payees or auto-transfers appear, you’re good to go
- If anything is missing, you’ll need to reestablish it
Tip: Only payments you originally set up through Jax Fire CU Online Banking need to be recreated.
Payments set up through a company’s website (like your electric or water bill) using your routing and account number will continue with no changes needed.
Be sure to log into our new online banking and review your bill pay settings before setting up new ones.
How to find your Bill Pay in the new Online Banking Platform
Log into Online Banking and click “Bill Pay” at the top of the page
Log into Online Banking and click “Bill Pay” at the top of the page
INTERNAL TRANSFERS AND EXTERNAL ACCOUNTS
Any auto transfers between your JFCU accounts (like loan payments or savings transfers) must be reestablished
External Transfers are now called Remote Accounts and can be found under the Accounts drop-down menu. This feature is no longer found under the Bill Pay tab.
To continue using Remote Accounts, you will need to reestablish the connection to your other financial institutions.
MOBILE DEPOSITS
- Make sure the member depositing the check is on the account to which the check is being deposited.
- Make sure the endorsement on the back either says “for mobile deposit only” OR if the check has the checkbox that says “for mobile deposit,” you may check the checkbox instead.
- The Mobile Deposit limit for established members is $5,000 per day.
- The Mobile Deposit limit for new members (Members within the first 90 days of your membership) is $500 per day.
UPDATING YOUR BOOKMARKS AND APP
Be sure to delete the saved link from our old platform and replace it with our new Online Banking link.
Delete your current JFCU App and download the new one.
EMAIL ALERTS AND MESSAGING
System messages (Online Banking alerts) will come from: info@jfcu.com
This address is not monitored. For questions or help, contact us at:
member_service@jfcu.com
You can also send us a message through your new Online Banking app.
You can now attach screenshots or documents if needed!
Log into your online banking and select “Find All Messages”
Select “Send A Message” in the right corner of the window
Write your message and include an attachment if desired
LOAN APPLICATIONS TEMPORARILY UNAVAILABLE IN ONLINE BANKING
At this time, loan applications are not yet available through Online Banking.
To apply for a loan, please visit our Loan Application page, contact us directly by phone, or visit us in person. Our team is happy to help!
Phone Number
904-353-4788
Physical Address
2205 Haines Street
Jacksonville FL 32206
ADDITIONAL ONLINE BANKING FAQs
The new Online Banking experience will be live and ready to use by noon on August 5, 2025. We’re excited to bring you a smoother, more secure way to manage your money online!
Starting August 5, you’ll continue to use the Online Banking Login on the top right of our website or on our Digital Services page.
If you’ve used Online Banking within the last year, you’ll receive an email with login instructions and a temporary password. Just follow the steps in that message to get started with the new system.
If you have not registered for Online Banking, please call us at 904-353-4788 to get set up.
Any automatic transfers you previously set up will need to be recreated in the new system.
Any external accounts you’ve linked will need to be added and verified again in the new system. This helps ensure your information stays secure and up to date.
The old Bill Pay system will no longer be accessible after July 31, 2025.
Bill Pay: Any Bill Pay vendors you previously set up will need to be added again in the new system. Be sure to have your vendor information handy when you log in.
Android App Users: Please delete the old app and download the new one, called Jax Fire CU, from the Google Play Store.
Apple App Users: You’ll just need to update the app in the Apple App Store to access the new version.
e-Statements won’t be available in Online Banking until mid-August. If you need a copy of a recent statement in the meantime, just contact the credit union and we’ll be happy to help.
