Important Update Regarding Your Credit Card Services
We want to inform you of some recent developments affecting our credit card services. Due to complications with a recent product upgrade made by our card servicer, there have been disruptions beyond our control. We currently do not have a timeline for resolution, but please be assured that we are actively monitoring the situation.
Current Known Issues
Credit Card Info Disruption
The link between our credit card information and our online/mobile banking platforms has been disrupted. As a result, the information displayed in Online Banking and Mobile Banking may not be accurate.
Solution: To access accurate credit card information, please log in or create an account with eZcard. Using eZcard is the fastest way to get up-to-date information about your balances, make payments, and more, especially outside of our business hours.
Payment Posting Delays
There may be delays in payments being reflected in your available balance. Rest assured, payments are dated correctly, so this delay will not affect your payment history or cause any erroneous delinquency. However, the available balance may take longer than usual to update.
Updated Contact Numbers
Please note that the contact numbers on the back of your credit card are no longer valid.
For assistance, use the following updated numbers:
- Lost/Stolen Card: 833-541-0777
- Fraud Disputes: 800-600-5249
We apologize for any inconvenience these issues may cause and appreciate your patience as we work to resolve them. Thank you for being a valued member of Jax Fire Credit Union.
Sincerely,
The Jax Fire Credit Union Team
